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Privacy Policy

Our contact details

Name: Data Protection Officer

Address: 20-22 Wenlock Road London N1 7GU

Phone Number: 01522 683121

E-mail: Compliance@consumerdutyservices.com

The type of personal information we collect

We currently collect and process the following information:

  • Some personal identifiers and characteristics (e.g. name, age, account references, postcode, demographic data, credit reference data, open banking data) on behalf of our corporate customers, who are data controllers. Data is held securely and anonymised
  • Employee data for the purposes of running a payroll, workplace pension scheme and health & safety scheme
  • Directors’ information for statutory reporting purposes
  • Shareholder data

How we get the personal information and why we have it

Very little of the personal information we process is provided to us directly by consumers. The following reasons may apply:

  • Data Subject Access Requests (DSARS) where we need personal information to correspond with you
  • Complaint handling where we need personal information to correspond with you

More commonly, we receive personal information indirectly, from the following sources in the following scenarios:

  • Our corporate customers, who have a relationship with you. We act as a data processor on their behalf to undertake data analytic work where your name, address and date of birth are not required. We may use the age banding and postcode information for demographic analysis  

We use the information that you have given us in order to undertake data analytic work at a corporate customer portfolio level.

We may share this information with the firms that supply the data to us on a reciprocal basis. We also provide reports to IVA voting agents who assess IVA proposals from your insolvency practitioner (if applicable). 

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. Generally where special category data (e.g. vulnerabilities that you may have disclosed). You are able to remove your consent at any time. You can do this by contacting at any time using the contact details on this policy. 

(b) We need it to perform a public task.

(c) We have a legitimate interest.

How we store your personal information

Your information is securely stored.

We keep data that could be used to personally identify you for 6 months. We will then dispose of your information by deletion of your data unless it relates to a record that requires retention for a longer period of time (e.g. where there has been a complaint).

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at the contact details above if you wish to make a request.

Useful link: https://ico.org.uk/for-organisations/uk-gdpr-guidance-and-resources/lawful-basis/a-guide-to-lawful-basis/

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at the contact details above.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk